Privacy Policy

Effective Date: April 14, 2025

Cactus Moving ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.cactusmoving.ca, request a quote, or interact with our services.

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1. What Information We Collect

When you use our website to request a moving quote or communicate with us, we collect the following personal information through our online forms:

• First and last name
• Email address
• Phone number
• Street address
• City
• Province/State
• ZIP/Postal code

This information is collected solely to provide you with accurate moving quotes and coordinate moving services.

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2. How We Use Your Information

We use the information we collect to:

• Provide accurate service quotes
• Communicate with you regarding your moving request
• Improve our services and customer experience
• Send follow-up SMS or phone-based communication for support purposes
• Prepare for future email marketing communications (e.g., promotions, service updates)

We do not sell, share, or rent your personal information to third parties. All personal data is securely stored and used only by our internal team.

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3. How Information is Stored

Form submissions are initially sent to our secure business email (Gmail). Once reviewed, relevant information is stored in our internal CRM platform, MovePlnr, which is accessible only to our trained internal team.

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4. Use of Cookies and Tracking Technologies

Our website uses cookies and similar technologies from third-party services, including:

• Google Analytics – for website traffic analysis
• Google Ads / AdSense – for advertising purposes
• Meta Pixel (Facebook Ads) – for tracking and remarketing
• Bing Ads – for paid search advertising
• Semrush – for performance and analytics tracking

These third-party services may collect data through cookies about your browsing behavior on our website. You can disable cookies through your browser settings.

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5. SMS Communication

If you choose to receive text messages from us, you agree to receive SMS communications related to:

• Customer support
• Service follow-ups

Reply STOP to unsubscribe, or HELP for assistance. Message and data rates may apply. Messaging frequency may vary based on your engagement with our services. We do not share phone numbers with affiliates or third parties for marketing purposes.

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6. Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13 in Canada or the USA. If you believe that a child under 13 has provided us with personal data, please contact us immediately at hello@cactusmoving.ca so we can remove the information.

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7. Future Marketing Communications

Although we do not currently send marketing emails, we may offer email updates, promotions, and service-related content in the future. You will be able to opt-out at any time through unsubscribe links included in all future communications.

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8. International Users & U.S. Privacy Disclosures

While we do not currently offer services outside Canada and the United States, we do receive form submissions from users in both countries. As we expand advertising efforts into the United States, including California, we are preparing for compliance with applicable privacy laws, such as the California Consumer Privacy Act (CCPA).

Under CCPA, California residents will have the right to request access to their data, deletion of their data, and disclosure of how their data is used. We do not sell your data.

We will update this Privacy Policy with more detailed CCPA-specific rights as they become required.

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9. Data Security

We implement appropriate security measures to protect your personal information. Access is limited to internal staff, and we use reputable platforms to store and manage form data securely.

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10. Your Rights & Contact

You have the right to access, correct, or request deletion of your personal information. For any questions, requests, or concerns about this Privacy Policy or your data, please contact us at:

📧 hello@cactusmoving.ca
📍 4435 90 Ave SE #200, Calgary, AB T2C 2S7

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11. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically.